The department is committed to providing the highest standards of service to all our customers.
Our Customer Charter and Customer Action Plan are based on the 12 principles of quality customer service.
We have in place robust customer complaints procedures to ensure that any complaints that we receive are fully examined and resolved as soon as possible.
Customer Charter
The Customer Charter charter primarily focuses on and describes the levels of service each customer is entitled to expect when dealing with the department and our commitment to ensuring that these service levels are maintained. It also provides information on:
- service standards
- customer input
- complaints procedures
- contact details for the key business areas of our department
Customer Action Plan
The Customer Action Plan is an extension of the department’s charter and details the ways in which we will implement the key actions of the charter. It is built around the 12 principles of quality customer service and it sets out the actions we intend to take over the next three years to ensure that further progress in the area of quality customer service delivery continues to be at the forefront of all our day-to-day activities.
Complaints Procedures
The Complaints Procedures deals with complaints concerning the level and standard of customer service that we provide. You can contact the business unit concerned or contact the Customer Service Unit:
We are JAM Card Friendly
The Department of Enterprise, Trade and Employment is a JAM Card Friendly organisation.
Find out more at www.jamcard.org.