Our website uses cookies to enhance your browsing experience and to collect information about how you use this site to improve our service to you. By not accepting cookies some elements of the site, such as video, will not work. Please visit our Cookie Policy page for more information on how we use cookies.

Who We Are

Customer Service

The department is committed to providing the highest standards of service to all our customers.

Our Customer Charter and Customer Service Action Plan cover the period 2019-2021 and are based on the 12 Principles of Quality Customer Service.

We have in place a robust Customer Complaints Procedures to ensure that any complaints that we receive are fully examined and resolved as soon as possible.

Customer Charter 2019-2021

The Department’s Customer Charter 2019-2021 primarily focuses on and describes the levels of service each customer is entitled to expect when dealing with the Department and our commitment to ensuring that these service levels are maintained. It also provides information on:

  • service standards
  • customer input
  • complaints procedures and
  • contact details for the key business areas of our Department

Customer Service Action Plan 2019 - 2021

Our Customer Service Action Plan 2019-2021 builds upon the progress we have made in previous Action Plans. The Plan is an extension of the Department’s Customer Charter and details the ways in which we will implement the key actions of the Charter. It is built around the 12 Principles of Quality Customer Service and it sets out the actions we intend to take over the next three years to ensure that further progress in the area of quality customer service delivery continues to be at the forefront of all our day to day activities.

Complaints Procedures

If you are not satisfied with the standard of service you receive, you can contact the business unit concerned or contact the Customer Services Unit:

For more information on our complaints procedures visit Complaints Procedures 2019-2021.