Overview
The challenge
The solution
Conclusion
Overview
Access I.T. CLG is a community-based social enterprise and registered charity located in Ballybeg, Waterford City. Established in 1997 in response to a recognised need for information technology training within the local community, the organisation has spent almost three decades supporting people to overcome barriers to digital participation. What began as a small computer room with ten computers in the parish centre has evolved into a recognised digital skills training centre. To date, Access I.T. has supported more than 5,000 learners across Waterford City and County, helping individuals build confidence and competence in an increasingly digital world.
The challenge
Access I.T. operates in Ballybeg, an area within Waterford City that has long experienced significant social and economic disadvantage. National deprivation studies, including research based on the Pobal and Trinity College deprivation indices, have identified Waterford City as having higher-than-average levels of unemployment, social disadvantage and reliance on local authority housing. These factors can directly contribute to digital exclusion, limiting access to education, employment opportunities and essential services.
For many individuals in the community, barriers to digital inclusion extend beyond access to devices. A lack of confidence, fear of making mistakes, limited prior exposure to technology and the absence of personalised support all contribute to exclusion. Older adults, in particular, may feel isolated or intimidated by the rapid pace of technological change, further deepening social isolation and dependence on others for everyday digital tasks.
The solution
Access I.T. addresses these challenges through a community-led approach that prioritises accessibility, affordability and personalised support. The organisation offers training in essential digital skills, including the use of computers, smartphones and tablets, internet navigation, email, online safety, digital communication tools and internationally recognised ICDL qualifications. Training is delivered in a supportive and welcoming environment where learners can progress at their own pace.
A key initiative is the Over 55s Computer Club, which provides a relaxed, social space for older adults to build digital confidence while reducing isolation. Participants develop practical skills such as using smartphones, communicating online, accessing public services, browsing safely and engaging with everyday applications. The emphasis is on real-life skills that promote independence and connection.
The impact of this approach is reflected in the experience of learners like "Mary", a 68-year-old resident who previously depended on family members for basic online tasks. Through regular attendance at the club, Mary developed the confidence to use her smartphone, send emails, participate in video calls and recognise online scams. She now manages many daily tasks independently and actively encourages others to engage with digital learning.
More broadly, Access I.T.’s programmes empower individuals to move from digital exclusion to participation—whether that leads to employment, further education, improved access to healthcare and public services, or stronger social connections.
Conclusion
Access I.T. continues to serve as a vital resource for individuals who are economically or socially disadvantaged and often disconnected from mainstream services. Through its commitment to lifelong learning, inclusive training and community engagement, the organisation plays a key role in reducing digital exclusion in one of Waterford’s most disadvantaged areas.
By signing the Charter for Digital Inclusion, Access I.T. reinforces a commitment it has upheld since 1997: ensuring that no member of the community is left behind in an increasingly digital society. Through patient teaching, practical support and a strong community ethos, the organisation continues to empower individuals with the skills, confidence and independence needed to participate fully in modern life.