News & Events

Three officially transfers customer care calls to Limerick from Mumbai and fills 100 roles in the process

Ministers Bruton, Noonan and O’Sullivan welcome creation of 100 additional jobs over the past ten months

Three has today completed the transition of all customer care calls from Mumbai to Ireland. This transition has resulted in the filling of 100 roles in its contact centre in Limerick which now employs 450 people.

The Minister for Jobs, Enterprise and Innovation, Richard Bruton TD, Minister for Finance, Mr. Michael Noonan T.D., and Minister for Education and Skills, Ms. Jan O’Sullivan T.D., today visited the Limerick centre to mark the official changeover of services from India to a major Irish-based customer care service which also employs 130 people in Waterford.

The Limerick contact centre is now expected to receive over 2.6 million calls each year, one million more than a year ago.

Speaking during his visit Minister Noonan said: “It is very positive to see Irish customers being dealt with in Ireland. The addition of 100 new jobs is valuable for Limerick and for Ireland and is a further contribution to the economic recovery that is underway.”

Minister Bruton added: “A key part of our Action Plan for Jobs is to stimulate the domestic economy. Three’s investment in its Limerick operation, which has created 100 new jobs, is a great boost to this strategic ambition and to the city of Limerick.”

Minister O’Sullivan said: “Three’s decision to transition these calls to its Limerick operation is a strong testament, not only to Three’s existing employees in Limerick, but also the availability of a skilled workforce in the area. We know that a skilled workforce is not only the corner stone of our economic recovery, but also key to attracting business and the decision by Three to transfer its services here is evidence that we’re competing appropriately internationally.”

Robert Finnegan, CEO of Three said: “Today marks the completion of a very significant milestone for Three. Our aim is to deliver the ultimate customer service experience and this is now a reality through our Irish based customer service centres of excellence in both Limerick and Waterford. I would like to thank our valued employees for their hard work through this transition and their continued dedication to providing first class care to our customers.

“Our network investment project of €300 million over the next two years is well-underway in delivering a superfast 4G network for our customers.  This will ensure that Three continues to be Ireland’s leading, innovative and cost effective telecommunications provider both now and into the future.”

The Limerick centre has won several awards over the years including CCMA Contact Centre of the Year, Best Technical Support Delivery and Irish Marketing Excellence Award for Best Sales Program.