News & Events

Pramerica Systems Ireland expands operations in Letterkenny

330 new jobs over next three years and the construction of a brand new campus

Minister for Jobs Richard Bruton TD today (Wednesday) announced plans by Pramerica Systems Ireland to expand its operation in Donegal creating 330 new jobs over the next three years, with potential for further growth in the longer term. The company will build a new, state-of-the-art, eco-friendly office campus near its current location in Letterkenny, County Donegal to accommodate the expansion. Pramerica is a professional shared services and technology subsidiary of U.S.-based Prudential Financial, Inc. (PFI). 

“Pramerica is delighted that we have reached this historic milestone just 15 short years since we launched our business in Letterkenny with eight employees,” said Caroline Faulkner, senior managing director and chief information officer at Pramerica Systems Ireland. “With Ireland’s rich pipeline of talent and favourable work environment, now is the ideal time for us to make an investment in a new campus facility.” 

The new site is approximately one kilometre from Pramerica’s existing facility in Windy Hall, within the same business park. The first of two construction phases will begin during Q4 of 2015 and will be completed by summer 2017. Occupancy of the 135,000-square-foot facility, which could eventually accommodate up to 1,800 staff members, is tentatively scheduled to open in mid-2016.

“We currently employ more than 1,200 people who are dispersed in four buildings. The new facility will bring them together in a single location,” Faulkner said.  “In addition, it will give us the space we need to bring on approximately 330 new staff members over the next three years. The new job opportunities will include senior IT managers, project managers, business analysts, data scientists, actuaries, accountants and a wide range of technology support and professional services roles.  

Taoiseach Enda Kenny: "I'm delighted to welcome the creation of 330 new jobs by Pramerica Systems Ireland in Letterkenny. This is a major jobs boost for both Donegal and the North West region of Ireland. The Government is determined that the jobs recovery is felt in every part of Ireland. To this end, we are currently publishing a series of regional Action Plan for Jobs to boost local job creation. Pramerica is a fantastic employer in Donegal and I'm delighted that Government could support these jobs through IDA Ireland."  

Speaking on site in Pramerica Donegal, Minister for Jobs Richard Bruton TD, who has met senior Pramerica executives on a recent USA trade mission said: “Jobs are growing right across the country, and unemployment is falling in every region – however the performance is better in some regions than in others. That is why we are putting in place regional jobs strategies, to accelerate job-creation in every region of the country. Over 800 extra jobs have been created in Donegal in the last 4 years in companies supported by my Department – however we must do more. Today’s announcement that Pramerica, a huge employer in Letterkenny and  a world-leading company in its field, is creating over 300 extra jobs with the capacity to double that over the coming years, is a massive boost for Donegal and the entire North West. This shows clearly what is possible through our regional jobs plans. I wish Caroline and the team every success with this project”. 

Construction of Pramerica’s new business campus and the expansion of its business are being conducted with the support of the IDA, the Donegal County Council and the Irish government. “IDA Ireland has been working with Pramerica since they first came to Donegal in 2000. Over that time, Pramerica has built up a sizeable workforce here in Ireland. This is testament to the quality of management and employees they have found here. Working with companies to locate in regional areas, like Donegal, is a central part of our investment strategy. This new expansion will enable Pramerica to become one of the largest regional employers in Ireland,” said Martin Shanahan, CEO at IDA Ireland.  

The new campus will offer parking for more than 1,000 vehicles, landscaped and green areas for staff recreation and many other amenities. The building will incorporate green technologies for electricity generation and rain water harvesting to reduce its overall impact on the environment. The construction project will be managed by Pramerica and delivered by Extraspace Solutions in a modular fashion to shorten construction time, improve building performance and reduce construction costs.    

Pramerica provides high quality careers across more than 50 functions including back office processing, technical support, actuarial and financial services, digital media, data science, actuarial projects, software testing and development, quality assurance testing, engineering, contact centre, back office processing, project management and business analysis. In recent years, Pramerica expanded its services to PFI’s offices in Poland and Japan, offering new opportunities for Japanese-speaking systems testers. In addition, Pramerica manages a new business and technology solutions centre that opened in 2014 in El Paso, Texas, in the U.S.  

“We’re extremely proud of Pramerica’s success and growth and the leadership role it plays in the local community,” said Barbara Koster, senior vice president and chief information officer at PFI.  “Especially noteworthy is the new El Paso business and technology solutions center that is modeled after Pramerica. We’re confident that under Pramerica’s guidance, our El Paso office will have the same success.” 

Pramerica employees provide about 7,000 hours of volunteer service each year to local charitable organizations. Pramerica sponsors the Spirit of Community Programme honoring youth volunteers, partners with several educational and technology institutions and has a unique link with Mulroy College through the Schools’ Business Partnership.

Further details of new job opportunities at Pramerica, Letterkenny, Donegal can be found at 

The IDA is Ireland’s inward investment promotion agency.  It is a non-commercial, semi-state body promoting foreign direct investment in Ireland through a wide range of services. The IDA partners with potential and existing investors to help them establish or expand their operations in Ireland. 

Pramerica is a software and contact centre subsidiary of U.S.-based Prudential Financial, Inc. [NYSE:PRU] that provides technology and operations services for PFI businesses in the United States.  PFI is a financial services leader with more than $1 trillion of assets under management as of March 31, 2015, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees are committed to helping individual and institutional customers grow and protect their wealth through a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds and investment management. In the U.S., Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for more than a century.  

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For more information, please contact:

Mary McCarthy , Weber Shandwick, +353862568429  

Kevin Sammon, IDA Ireland – Public Relations, +353876188564

DJEI Press Office, 01 631 2200 or