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  • A customer is refusing to pay late payment interest, what should I do?

    If a customer refuses to pay you, it is important that you establish the reason why. It could be that the customer is refusing to pay due to a disputed invoice. In which case, the onus is on you to resolve the dispute.
    You should write to your customer acknowledging the outstanding payment, followed up by a phone call or email, if necessary. If at this stage, your request for payment is ignored, it may be necessary to employ the services of a solicitor or debt collecting agency to pursue payment of the debt.

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