12th June 2014 |
Closed Consultations
The EU Directive 2013/14/EC must be transposed into national law by Member States by the 9th July 2015 and the EU Regulation No. 524/2013 is directly applicable in Members States from the 9th January 2016.
The Directive requires the State to facilitate access by consumers to alternative dispute resolution (ADR) procedures for domestic and cross-border disputes concerning contractual obligations stemming from sales/service contracts in all sectors and to ensure those procedures comply with the requirements set out in the Directive.
The Regulation creates a European online platform (“ODR Platform”) which takes the form of an interactive website which will provide a single point of entry for consumers and traders seeking to resolve cross border disputes out-of-court concerning online sales/service contracts.
Published by
Commerce, Consumer and Competition
Topics:
Your Consumer Rights