Our Complaints Procedures deals with complaints concerning the level and standard of customer service that we provide.
How to make a complaint
You can make a complaint by contacting the business unit concerned or contacting the Customer Service Unit:
A complaint form is also available in our Complaints Procedures or we can send you a form. Please see our contact details below to request a form. Return the completed form to the Customer Service Unit, Department of Enterprise, Trade and Employment, 23 Kildare Street, Dublin 2, D02 TD30.
How to seek a review
If you are not happy with the department’s response to your complaint you may seek a review.
The Complaints Review Form is available in our Complaints Procedures or we can send you a form. Please see our contact details below to request a form. Return the completed form to the Customer Service Unit, Department of Department of Enterprise, Trade and Employment, 23 Kildare Street, Dublin 2, D02 TD30.
If you need further help on making a complaint to us you can contact our Customer Service Unit:
Tel: 01 631 2121
Email: customerservice@enterprise.gov.ie
Address: Customer Service Unit, Department of Enterprise, Trade and Employment, 23 Kildare Street, Dublin 2, D02 TD30.
Our Access Officers
If there is anything that may affect your ability to make a complaint, please let the department's Access Officers know and we will do all we can to help you.
Our Access Officers are:
John Maher – Access to Buildings
Tel: 01 631 2303
Email: visitors@enterprise.gov.ie
Gillian Leyden – Access to Publications
Tel: 01 631 2138
Email: AccessOfficer@enterprise.gov.ie